It’s nice to have you around! We at Manzuri are all about providing you with 100% satisfaction and we’re here to help however we can. We’re always ready to go an extra-mile for your pleasure.
- From the time you place your order to the time it reaches your doorstep, shipping takes anywhere between 7 to 14 days (1-2 weeks). This is because we ensure that each of our products is top-notch in quality and are extremely cautious of their hygiene.
- We understand your privacy requirements, hence, all our products are properly vetted and packaged discreetly. Everything from billing to shipping is done keeping your privacy in mind.
- We make sure that there’s no legality issue with our products by making the packaging tasteful and pleasing.
- We apply a small shipping fee of Rs. 150 flat for all orders above Rs. 1000 to ensure a smooth and hassle-free delivery process.
- We apply a Rs. 200 fee on Cash-On-Delivery orders
- Delivery timelines for pre-order products vary and the shipping dates are only estimates. Since these products are new products, delays are common, since shipping and testing of new products can take a lot of time.
- Delayed deliveries: We do not have the option of cancellation or return for delayed delivery, unfortunately. We’re a small startup, and delays do happen sometimes due to unforeseeable reasons.
- In case your product is not yet shipped, then we are happy to replace it with a product (of the same cost) that gets delivered faster.
- In case the product has already left our warehouse, and a tracking link has been generated, then you’ll just have to wait a little bit. It usually does not take more than 7 business days after your product has been shipped.
- In case it has been 45 days since you have ordered your product, and it has not been shipped out, then you are eligible for a full refund. [Not valid on pre-order products]
- Pre order products most likely get delayed. Please only order a pre order product from our website if you are okay with long wait times. These are exclusive products that we take a lot of risk to bring to you, and your patience and support is really important for us. Read the cancellation & refund policy on pre order products below.
- We accept cancellation requests within 36 hours of placing the order or before your order is shipped from our warehouse – whichever is earlier.
- You can reach out to us at email@example.com with your cancellation request and details, and we’ll take it from there. Please note, your cancellation request will NOT be considered valid until you email us within 36 hours (or before your order is shipped). No other forms of communication are considered valid.
Example – If you call us or whatsapp us to cancel your order, it is NOT an official intent to cancel the order. Cancellation intent has to be explicitly communicated via email in the stipulated time frame.
- Pre-Order orders, once placed, cannot be cancelled. In case we fail to fulfill your pre-ordered product within 90 days of you placing the order, we will cancel your order and give you a full refund.
- We do not accept returns in normal scenarios due to safety and hygiene reasons.
- In exceptional cases, if you receive a damaged or defective product, we replace the product (subject to availability) after a careful vetting process. We ensure that this only happens in extremely rare cases as we only want to bring the best to you.
- You can reach out to us at firstname.lastname@example.org with your request and details, and we’ll take it from there.
- To be eligible for a replacement in case of a defective or broken product, you need to write to us within 3 days of receiving your order.
- Slight Variations – Some products on the website have minor variations from the images shown on the product page. This happens because every lot manufactured from China is slightly different in terms of design (even for the same products). However, we strive to make sure that these products are as high quality as possible so there is no reason for you to not be satisfied with your purchase.
We do not offer refunds or returns in these cases.
- Original Packaging – The product needs to have the original packaging intact for you to eligible for a replacement. This refers to the main packaging of the product and not the cardboard corrugated packaging.
General Refund Policy
(For all cases not mentioned above)
For all other refund cases such as defective product recieved, product partly received, wrong product received cases etc. you will be eligible for refund only after confirmation from us via email.
If you want to opt for refund, kindly email us at email@example.com . We will confirm your request with a reply to your email.
Once we confirm it will take 5-7 business days to complete the refund.
- Our products do not come with any warranty, unless specified on the product page.
- If the product you ordered, stops working within 3 days of you receiving your product, we will send you a replacement, no questions asked.**Only valid on battery operated and electronic products. For non-battery-operated products, there is no warranty whatsoever.